Virtual Assistant
The Virtual Assistant exists to support the relationship between SocialsGroup and its clients, while keeping day-to-day delivery organised, calm, and moving forward.
You support client communication once onboarding is complete, helping ensure clients feel informed, reassured, and looked after, while internal work stays on track without friction.
This is not a passive admin role.
But it is also not a senior management role.
You are here to support communication, coordination, and consistency, while learning how a high-performing marketing company actually operates behind the scenes.
Date Posted
28 Jan 2026
Team
Management
Location
Remote
Type
Full Time
Job Summary
The Virtual Assistant supports client accounts once onboarding is complete, acting as a key day-to-day contact alongside leadership and delivery teams. Your role is to help ensure communication is clear, timely, and organised, while projects move forward smoothly.
You will assist with client messaging, follow-ups, task tracking, and internal coordination, helping prevent issues before they arise. This role suits someone who is organised, proactive, and comfortable communicating with clients, without needing to “own” strategy or make high-level decisions.
Success in this role is measured by clarity, reliability, follow-through, and client confidence.
Your Role
As a Virtual Assistant, you support the smooth running of client relationships and internal workflows.
You work between:
• Clients
• Internal delivery teams
• Leadership
You help ensure:
• Communication is clear and timely
• Clients understand what’s happening
• Feedback is captured and passed on correctly
• Tasks, approvals, and follow-ups don’t fall behind
You won’t be expected to manage clients independently from day one, but you will be trusted with responsibility as your confidence and understanding grow.
Ideal Candidate
You’re comfortable communicating professionally and staying organised under pressure.
You are:
• Calm and level-headed 😌
• Clear and professional in writing ✍️
• Naturally organised 📂
• Comfortable following structure and boundaries 🚧
• Proactive and dependable ⚡
You understand that great client support comes from structure, consistency, and follow-through, not chaos.
Experience with tools such as:
• ClickUp or similar task/project tools
• CRM systems (GoHighLevel is a bonus, not a requirement)
• WhatsApp, email, and shared client platforms
…will help you settle in faster — but training and guidance will be provided.
Requirements
You’re comfortable communicating professionally and staying organised under pressure.
You are:
• Calm and level-headed 😌
• Clear and professional in writing ✍️
• Naturally organised 📂
• Comfortable following structure and boundaries 🚧
• Proactive and dependable ⚡
You understand that great client support comes from structure, consistency, and follow-through, not chaos.
Experience with tools such as:
• ClickUp or similar task/project tools
• CRM systems (GoHighLevel is a bonus, not a requirement)
• WhatsApp, email, and shared client platforms
…will help you settle in faster — but training and guidance will be provided.
What You'll Do
💬 Client Communication & Support
• Assist with client WhatsApp groups and email threads
• Help keep clients informed and aligned
• Follow up on feedback, questions, or missing information
• Escalate concerns clearly when needed
📋 Delivery & Task Coordination
• Track tasks, approvals, and timelines
• Update internal systems to keep work organised
• Support delivery teams by keeping information clear and current
• Flag delays or risks early
🔁 Consistency & Experience
• Help maintain a professional, calm client experience
• Support long-term relationships through reliability
• Protect communication quality and internal structure
• Learn how client delivery works end-to-end
You Shouldn't Apply If
• You want a low-responsibility admin role only
• You struggle with deadlines or follow-through
• You dislike communicating with clients
• You prefer juggling multiple freelance clients
• You avoid accountability when things get busy
This role suits someone who wants stability, responsibility, and growth, not just task-ticking.